FAQ's

 

 

Ordering

 

How do I place an order online?

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

 

Can I place orders by phone?

Orders can only be placed on the Athletic Girl Apparel website.

 

Can you "rush" my order?

Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please call customer service at 715-246-6755 during regular business hours Monday through Friday 8AM to 11PM CDT. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both.

 

What are my payment options?

Orders can be placed on-line using Visa, MasterCard or American Express.

 

Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Wisconsin(5.5%).

 

Do you have a minimum order requirement?

Athletic Girl Apparel has no minimum order requirement for most of our items. There are some exceptions, please check the product information pages.

 

Do you offer samples?

We now offer some of the products in streaming video. This will help you see our products in a 3-D format. However, you may still decide that you would like a sample. You can order most of our items in quantities of one with the exception of personalized items. You will be charged the unit price of the product sample(s) plus shipping and handling.

 

Why do you ask for my fundraising or event date?

We use your event date for research purposes to analyze how to improve our service! This date is not used to rush the order or to speed or slow processing in any way. If you need to rush your order, please contact us Mon-Fri 8AM to 11PM CDT at 715-246-6755 or email us at CustomerService@AthleticGirlApparel.com.

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Order Tracking

 

How do I check the status of my order?

You have several options for tracking your order:

 

    * Track directly from our Web site
    * Track from the UPS Web site with your UPS tracking number, which we will email you when your
      order has shipped from our location.
    * If your order is shipped directly from one of our vendors, please contact us Mon-Fri 8AM to 11PM CST at
      715-246-6755 for tracking information.

 

Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email confirmation of your order.

 

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you speak with a customer service advisor Mon-Fri 8AM to 11PM CST at 715-246-6755 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made.

 

What if my order is undeliverable?

If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.

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Return Guarantee

 

What is your return and exchange policy?

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order.

When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us at 715-246-6755 for a return authorization within 30 days of receipt. Please note, your return authorization number (RA#) will expire 30 days after issuance. Please follow these easy steps.

Step 1
Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.

Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost returned packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

How long before I receive my refund?

After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

Can I return personalized items?

Due to the nature of these items (i.e. they cannot be resold,) personalized items are non-returnable and non-refundable.

Do you charge restocking fees?

In order to receive RA # for a return, you must contact us within 30 days of receipt. We will not charge a restocking fee on these returns.

What if I received my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there is any damage, please call our customer service advisors Mon-Fri 8AM to 11PM CST at 715-246-6755 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer relations specialist will help you file a claim with UPS if needed.

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Shipping

When will my order ship?

Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within 2 to 3 business days. If an item requires personalization, production time could take longer, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering.

To offer you the widest selection of high quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages.

Do you ship to Post Office Boxes?

We prefer a physical address, but we can ship to a PO Box.

Do you ship to APO/FPO addresses?

Yes. However, we do not guarantee delivery times on these orders.

Do you ship to Canada?

We ship to Canada and offer pre-payment of customs taxes and duties if you select that option during checkout. The pre-payment amount is currently $20.95. Please note that products starting with CAC are not eligible for this offer and customs taxes and duties are recipient's responsibility.

Do you ship internationally?

At this time, we do not ship outside the U.S., U.S. territories or Canada.

How is shipping calculated?

Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

What are your shipping options?

We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check individual product pages for details.

If your package weighs less than 16 oz, we use UPS Mail Innovations. This service offers economy shipping rates but please allow 4 to 7 business days for delivery.

Will the items on my order ship together or separately?

In order to offer our customers the widest and most unique selection, some items may ship separately. You will not be billed for each shipment – only one shipping charge will be added.

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FAQ's

Do you have a printed catalog?

Unfortunately, we do not offer a printed catalog; our entire collection can be viewed online.

Do you have an affiliate marketing program?

Yes, we do offer an affiliate program. For details, please visit our Athletic Girl Apparel Affiliate Program page or email our affiliate manager.

What is your contact information for the press?

All press inquiries should be emailed or addressed to the following address: Sales@AthleticGirlApparel.com

I am a vendor. How do I submit my products for consideration?

In our quest for unique products we welcome vendor inquiries. Please email us at Sales@AthleticGirlApparel.com

Where can I read feedback from your customers?

If you'd like to know what our customers say about us, please visit our testimonials page.

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Privacy and Security Policy

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.

How do you use my contact information?

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update or have a question. Rest assured, we never rent or sell your contact information to anybody, for anything.

Read our Privacy & Security Policy

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Contact Us

If you have any questions and would like to speak with a customer service advisor, you can contact us by:

Phone: Call us anytime during normal business hours at 715-246-6755. We're here Monday through Friday 8AM to 11PM CST to serve you.

Email: Email us at Sales@AthleticGirlApparel.com to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend email responses may be delayed.

Mail:
Attn: Customer Service Manager
Athletic Girl Apparel
727 W. Main Street
El Cajon, CA 92010

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