Policies

CONTACT INFORMATION

Customer Service 715-781-5132
Website: www.athleticgirlapparel.com
Email address: customerservice@athleticgirlapparel.com

ORDER PROCESSING

No changes can be accepted once an order is entered. Our customer service representatives enter orders online to assure prompt processing and shipment. Written confirmation of phone orders is recommended. Athletic Girl Apparel will not be responsible for errors if written confirmation has not been received prior to order processing. There is a $5.00 minimum order handling fee added to all orders under $50.00. All BACK-ORDERS will ship automatically when merchandise becomes available. Customers are responsible for obtaining a cancellation number for pending back-orders.

PAYMENT OPTIONS

Pay by cashiers check, money order, Electronic Check, MasterCard, Visa, Discover or American Express. For your protection, a credit card information form must be submitted to us in order to place credit card orders. We will ship credit card orders only to pre-approved addresses. COD company check accepted upon approval of completed application.Net 30 terms are available with the approval of a completed and signed credit application with references and financial information. A finance charge of 1.5% per month (18% per annum) will charged on balances beyond established terms. We reserve the right to revoke credit terms or company check privileges. A service charge of $50.00 will be added to your account for all returned checks and charge backs.

CLAIMS & RETURNS

All returns are subject to a 25% restocking fee and must be returned within 30 days of the purchase date. A return authorization number must accompany all returns. Our credit department will assign this. If you have a discrepancy or problem with an order, contact our credit department. All discrepancies must be claimed within 5 days of receipt of merchandise.

All boxes containing blank items must be inspected and verified to be the correct product ordered before printing and/or embroidering. For third party shipments, it is the responsibility of your printer and/or embroiderer to inspect all orders prior to decoration. No returns will be accepted once items are printed and/or embroidered.

SPECIAL ORDERS

No returns will be accepted on special ordered items. Any special order can not be cancelled after it has been submitted for processing.

UNCLAIMED/REFUSED ORDERS

Any order refused or unclaimed is subject to a 25% restocking fee in addition to shipping charges.

SHIPPING

Freight and shipping charges are FOB Acworth, Georgia. Shipments are sent via UPS or truck when possible. Approval of third party shipments is required.

PRICING

Prices are subject to change without notice.